Return Policy

RBT Store Return Policy

Effective Date: 22/06/2024

At RBT Store, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review our return policy for detailed information on how to proceed.

1. Return Eligibility

  • Return Window: Items can be returned within 7 days of receipt.
  • Condition: Products must be unused, in their original packaging, and in the same condition as when you received them.
  • Non-Returnable Items: Certain items are non-returnable, including but not limited to perishable goods (such as food products) and items marked as non-returnable at the time of purchase.

2. How to Initiate a Return

  1. Contact Us: Email us at customercare@rbtstore.in or call 01169261505 to request a return. Please provide your order number and details of the item you wish to return.
  2. Return Authorization: Our customer support team will provide you with a Return Authorization Number (RAN) and instructions for returning your item.

3. Return Shipping

  • Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item is defective or the wrong item was shipped.
  • Packaging: Please ensure that the item is securely packed to avoid damage during return shipping.

4. Refund Process

  • Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
  • Refund Issuance: Refunds will be processed within 7-10 business days of receiving and inspecting the returned item. The refund will be issued to the original payment method used at the time of purchase.
  • Notification: You will receive a confirmation email once your return has been processed and your refund has been issued.

5. Exchanges

  • Exchange Process: If you wish to exchange an item, please return the original item and place a new order for the desired item. Return shipping costs will apply to the original item.

6. Contact Us

For any questions or concerns regarding returns, please contact our customer support team at:

Thank you for shopping with RBT Store. We appreciate your business and are here to ensure a smooth and satisfactory return process.